Novel Coronavirus (COVID-19) Information

We're Open - Covid 19 Crisis

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We're OPEN for you!

We understand that some of our guests may have concerns regarding our Holiday Village around the novel coronavirus (COVID-19).

We would like to take a moment to reassure all our current and future guests that the Brisbane Holiday Village Management Team is taking the advice from Queensland Health and the Australian Department of Health in relation to COVID-19 very seriously. Our Holiday Village remains open and we have made some changes to keep our staff and guests safe. Brisbane Holiday Village is operating under government guidelines and provides an essential service to our population of Short Term, Long Term and Permanent residents.

Do You Need Emergency Accommodation?

As a show of support during these hard times, Brisbane Holiday Village is offering reduced rate emergency accommodation to guests who are self-quarantining or seeking alternative accommodation.

Do You Need Emergency Accommodation?

The team here at Brisbane Holiday Village want to ensure that you have confidence in our Village as the ideal place to stay, should you need emergency accommodation.
I NEED EMERGENCY ACCOMMODATION

COVID-19 | TRAVEL SAFETY INFORMATION

UPDATES RELEVANT TO BRISBANE HOLIDAY VILLAGE GUESTS

As of 4pm AEST Friday 20 August, until 4pm AEST Friday 27 August, 11 Local Government Areas in South East Queensland will be subject to continued restrictions. These Local Government Areas are declared impacted areas and include the following Local Government Areas:

Impacted Areas

  • City of Brisbane
  • Moreton Bay Regional Council
  • City of Gold Coast
  • City of Ipswich
  • Lockyer Valley Regional Council
  • Logan City
  • Noosa Shire Council
  • Redland City
  • Scenic Rim Regional Council
  • Somerset Regional Council
  • Sunshine Coast Regional Council

Movement and Gathering

If you are currently in an impacted area you can leave your home for any purpose.

  • A maximum of 30 people are allowed in homes, including the people that live there
  • Up to 30 people can gather in public spaces

Face Masks

You must wear a face mask in an impacted area.

Outdoors

You must only wear a face mask outdoors when you are unable to stay 1.5 metres away from people who are not from your household. You must also wear a face mask at public transport waiting areas or taxi ranks and in outdoor workplaces unless:

  • you are alone or with the members of your household
  • you are alone in your car or with the members of your household
  • you are eating or drinking
  • you are participating in strenuous exercise
  • it is unsafe to wear a mask.

Indoors

You must wear a face mask at all times when you are indoors, including workplaces unless:

  • you can stay 1.5 metres away from others
  • you are at your residence and there is no one else there except people you live with
  • you are eating or drinking
  • it is unsafe to wear a mask

There are exceptions to wearing face masks, including for children under 12 and people with particular medical conditions or disabilities. If in doubt, wear a face mask. 

Direction from Chief Health Officer in accordance with emergency powers arising from the declared public health emergency

The Restrictions for Queensland Direction are current from 4.00 pm (AEST) Sunday 8 August 2021 through to 4.00 pm (AEST) Sunday 22 August 2021, unless revoked or replaced. The following Local Government Areas in South East Queensland are out of lockdown but restrictions are now in place for 14 days until 4.00pm on Sunday 22 August 

Impacted Areas

  • South East Queensland
    • City of Brisbane
    • City of Gold Coast
    • City of Ipswich
    • Lockyer Valley Regional Council
    • Logan City
    • Moreton Bay Regional Council
    • Noosa Shire Council
    • Redland City
    • Scenic Rim Regional Council
    • Somerset Regional Council
    • Sunshine Coast Regional Council

Movement and Gathering

If you are currently in an impacted area you can leave your home for any purpose.

  • A maximum of 10 people are allowed in homes, including the people that live there
  • Up to 10 people can gather in public spaces

Face Masks

You must wear a face mask in an impacted area.

Outdoors

You must wear a face mask at all times when you are outside your home, including on public transport , when doing non-vigorous exercise, and outdoor workplaces unless:

  • you are alone or with the members of your household
  • you are alone in your car or with the members of your household
  • you are eating or drinking
  • you are participating in strenuous exercise
  • it is unsafe to wear a mask.

Indoors

You must wear a face mask at all times when you are indoors, including workplaces and schools, even when social distancing is possible, unless:

  • you are at your residence and there is no one else there except people you live with
  • you are eating or drinking
  • you are alone in an office or meeting room with the door closed
  • it is unsafe to wear a mask

There are exceptions to wearing face masks, including for children under 12 and people with particular medical conditions or disabilities. If in doubt, wear a face mask. 

Direction from Chief Health Officer in accordance with emergency powers arising from the declared public health emergency

The Restrictions for South East Queensland Direction applies to South East Queensland, and is current from 4.00pm (AEST) Saturday 31 July 2021 through to 4.00pm (AEST) Sunday 8 August 2021, unless it is revoked or replaced. The following restrictions are in place:

If you have any symptoms, please isolate and get tested straight away.

Impacted Areas

  • South East Queensland
    • City of Brisbane
    • City of Gold Coast
    • City of Ipswich
    • Lockyer Valley Regional Council
    • Logan City
    • Moreton Bay Region
    • Noosa Shire Council
    • Redland City
    • Scenic Rim Regional Council
    • Somerset Regional Council
    • Sunshine Coast Regional Council

Anyone who has been in these areas at or since 1am AEST 31 July and the members of their household must follow all restrictions listed below.

Under This direction:

This direction and its predecessor restricts the number of people who may gather in homes or public places in a locked down area, the reasons for leaving home, and who may enter or leave a locked down area. It also restricts how certain businesses must operate or whether businesses can operate in the locked down area. The locked down areas are Brisbane City Council, Gold Coast City Council, Ipswich City Council, Lockyer Valley Regional Council, Logan City Council, Moreton Bay Regional Council, Noosa Shire Council, Redland City Council, Scenic Rim Regional Council, Somerset Regional Council, and Sunshine Coast Regional Council.

Movement and gathering

You can only leave your home (which includes temporary accommodation such as a holiday rental) for essential purposes:

  • Obtaining essential goods or services, including healthcare
  • Exercising in your local area – it can only be within 10km of your home, and within 10km of your personal trainer’s home if you are exercising with a personal trainer
  • Attending essential work or school and childcare for the children of essential workers or vulnerable children
  • Assisting a vulnerable person or family member
  • Obtaining a COVID-19 test or vaccination

You should stay within 10km of your home whenever possible but you can go further to achieve a permitted purpose. Exercise must only be performed within 10km of your home.

This means if you live in a locked down area you can only leave your residence to:

  • shop for essentials, food and other necessary supplies – remember to check in using the Check in Qld app
  • obtain medical or healthcare services
  • get a COVID-19 test
  • get a scheduled COVID-19 vaccination
  • exercise within a 10km radius of your home, and with no more than one person from outside your household, who is no more than 10km from their home. Recreational boating is not permitted.
  • perform essential work or volunteering or an essential business, activity or undertaking that cannot be done from your residence
  • visit a terminally ill relative
  • attend a funeral or wedding. Funerals and weddings can have up to 10 people including the celebrant and two witnesses for weddings and including the person conducting the service for funerals. Dancing at weddings is not permitted.
  • provide assistance, care or support to an immediate family member
  • attend any court or tribunal of Australia or to comply with or give effect to orders of the court or tribunal of Australia
  • attend a childcare facility – only children of essential workers or vulnerable children
  • attend a school, if teaching cannot be obtained from your residence – only children of essential workers or vulnerable children
  • assist with or participate in an investigation or other action by a law enforcement authority, whether voluntarily or not
  • complete a court-ordered or court-directed shared parenting arrangement as long as this does not include contact with people who are vulnerable to COVID-19, for example someone aged over 70
  • avoid injury or illness or to escape a risk of harm, for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
  • comply with or give effect to the exercise of a power or function of a government agency or entity under a law
  • follow a direction to leave by an emergency officer
  • follow an exemption you have been granted by the Chief Health Officer.

You can travel outside of a locked down area for essential work that cannot be done from your home. You can travel outside of a locked down area for any of the permitted purposes except for shopping, exercise or visiting another residence. You must continue to wear a face mask. However, wherever you can, please stay within 10km of your home.

You can return to your home outside of a locked down area, but you must follow the same lockdown rules when you return home. All members of your household will also need to follow the lockdown rules. Only leave your home for the permitted purposes and wear a mask when doing so.

If you live outside of a locked down area, you can enter an area locked down for any of the permitted purposes, except for shopping, exercise or visiting another residence, but you must follow the lockdown rules in the locked down area such as wearing a face mask.

You can also transit through a locked down area without stopping.

You cannot have visitors to your home at this time. Someone can still enter your home to give you assistance or support, such as medical care or meals if you need those supports, but they must be wearing a face mask.

Mask Wearing

If you are:

  • in a locked down area, or
  • have been in a South East Queensland locked down area at any time since 1am AEST 29 June, unless 14 days have passed since you were there; or
  • reside in the same household as a person who has been in a locked down area at any time from 1am AEST 31 July 2021

You must carry a face mask with you at all times. You must wear a face mask at all times when you are outside your home, unless:

  • you are alone in your car or with the members of your household
  • you are eating or drinking
  • you are participating in strenuous exercise
  • it is unsafe.

Masks must be worn in any indoor workplace even where social distancing is possible.

There are exceptions to wearing face masks, including for children under 12 and people with particular medical conditions or disabilities. If in doubt, wear a face mask. 

Restrictions for the rest of Queensland

  • All indoor settings: one person per 2 square metres, or 100 per cent capacity with ticketed and allocated seating
  • Stadiums with a capacity of 20,000 people or more will be required to reduce capacity to 75 per cent. Spectators attending stadium events will need to wear a mask at all times, except for when eating or drinking.
  • Private gatherings indoors: limited to a maximum of 100 people
  • Indoor wedding ceremonies and funerals: 1 person per 2 square metres or 200 people or 100 per cent capacity with ticketed and allocated seating (whichever is greater).

Quarantine and Isolation

A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

The Restrictions for Queensland Direction applies to parts of South East Queensland, and is current from 6.00am (AEST) Friday 23 July 2021 through to 6.00am (AEST) Friday 30 July 2021, unless it is revoked or replaced. The following restrictions are in place:

If you have any symptoms, please isolate and get tested straight away.

Impacted Areas

  • City of Brisbane
  • Moreton Bay Regional Council
  • City of Gold Coast
  • City of Ipswich
  • Lockyer Valley Regional Council
  • Logan City
  • Noosa Shire Council
  • Redland City
  • Scenic Rim Regional Council
  • Somerset Regional Council
  • Sunshine Coast Regional Council

Under This direction:

If you are currently in an impacted area you can leave your home for any purpose. However, you must continue to wear a face mask wherever you go to within Queensland. You can travel anywhere in Australia. Please note other states and territories may have restrictions in place that prevent you from travelling to them.

Mask Wearing

If you have been in South East Queensland since 1am AEST 29 June 2021, you must carry a face mask with you at all times, unless 14 days have passed since you were last in the area. You must wear a face mask at all times when you are outside your home, unless:

  • you are alone in your car or with the members of your household
  • you are eating or drinking
  • you are at your usual workplace and can physically distance from others (except if you work in a hospitality venue or are a passenger transport operator)
  • you are alone outdoors or with members of your household
  • it is unsafe.

There are exceptions to wearing face masks, including for children under 12 and people with particular medical conditions or disabilities. If in doubt, wear a face mask. 

Restrictions for rest of Queensland

  • All indoor settings: one person per 2 square metres, or 100 per cent capacity with ticketed and allocated seating
  • Stadiums with a capacity of 20,000 people or more will be required to reduce capacity to 75 per cent. Spectators attending stadium events will need to wear a mask at all times, except for when eating or drinking.
  • Private gatherings indoors: limited to a maximum of 100 people
  • Indoor wedding ceremonies and funerals: 1 person per 2 square metres or 200 people or 100 per cent capacity with ticketed and allocated seating (whichever is greater).

Quarantine and Isolation

A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

The Restrictions for Queensland Direction applies to parts of South East Queensland, and is current from 6.00pm (AEST) 16 July 2021 through to 6.00pm (AEST) 23 July 2021, unless it is revoked or replaced. The following restrictions are in place for 7 days until 6.00pm on Friday 23 July for the above local government areas.

Restrictions will ease in the local government areas of Townsville and Palm Island at 6am tomorrow as planned.
If you have any symptoms, please isolate and get tested straight away.

Impacted Areas

  • South East Queensland
    • City of Brisbane
    • City of Gold Coast
    • City of Ipswich
    • Lockyer Valley Regional Council
    • Logan City
    • Moreton Bay Region
    • Noosa Shire Council
    • Redland City
    • Scenic Rim Regional Council
    • Somerset Regional Council
    • Sunshine Coast Regional Council

Under This direction:

  • You must continue to carry a mask with you whenever you leave home, and wear it in indoor venues.
  • Private gatherings are restricted to 30 people.
  • Businesses and Venues are limited to one person per 4m² indoors and one person per 2m² outdoors.
  • Outdoor events can go ahead with a COVID-safe plan, but masks must be worn if social distancing isn’t possible.
  • Church services will be allowed 100% occupancy with ticketed or allocated seating or adhering to the one per 2m² rule.
  • Restrictions on aged care, hospitals, disability care and correctional facilities will apply with no personal visitors allowed during this period.

Mask Wearing

  • Everyone across Queensland MUST carry a face mask at all times when outside home and wear it inside when social distancing is not possible. Including on transport or while shopping.

Quarantine and Isolation

  • A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

The Restrictions for Queensland Direction applies to parts of South East Queensland, Townsville and Palm Island, and is current from 6.00 pm (AEST) 3 July 2021 through to 5.59 pm (AEST) 16 July 2021, unless it is revoked or replaced. The following restrictions are in place for 14 days until 5.59pm on Friday 16 July for the above local government areas.

Impacted Areas

  • South East Queensland
    • City of Brisbane
    • City of Gold Coast
    • City of Ipswich
    • Lockyer Valley Regional Council
    • Logan City
    • Moreton Bay Region
    • Noosa Shire Council
    • Redland City
    • Scenic Rim Regional Council
    • Somerset Regional Council
    • Sunshine Coast Regional Council
  • Townsville
    • Townsville City Council
    • Magnetic Island
  • Palm Island
    • Palm Island Aboriginal Shire

Anyone who has been in these areas since 6pm AEST 29 June must follow all restrictions listed below.

Under This direction:

  • You must continue to carry a mask with you whenever you leave home, and wear it in indoor venues.
  • Hospitality venues can open for seated eating and drinking only, and no dancing is allowed
  • Private gatherings are restricted to 30 people.
  • Businesses can re-open with one person per 2m².
  • Outdoor events can go ahead with a COVID-safe plan, but masks must be worn if social distancing isn’t possible.
  • Church services will be allowed 100% occupancy with ticketed or allocated seating or adhering to the one per 2m² rule.
  • Restrictions on aged care, hospitals, disability care and correctional facilities will apply with no personal visitors allowed during this period.

Quarantine and Isolation

  • A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

Mask Wearing

  • Everyone across Queensland MUST carry a face mask at all times when outside home and wear it inside when social distancing is not possible. Including on transport or while shopping.

The Brisbane and Moreton Bay areas in Queensland, will remain in lockdown for a further 24 hours. This direction is current from 6.00pm (AEST) 2 July 2021 through to 6.00pm (AEST) 3 July 2021, unless it is revoked or replaced.

Brisbane and Moreton Bay regions

Residents can only leave their homes for the essential reasons listed under the direction which include:

1. To buy essentials such as groceries or medications

2. Work or study if you can’t do either from home

3. Exercise in your local area

4. Healthcare or to provide help, care or support

For the other local government areas currently in lockdown

From 6pm today, the lockdown for the local government areas of Townsville, Palm Island, Ipswich, Logan City, Redlands, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Gold Coast lift however residents (and we suspect anyone that has been in any of these regions since 6pm 29 June 2021) will still be required to comply with some additional restrictions which include:

  • Residents must carry a mask at all times outside the home and wear them indoors or if social distancing isn’t possible.

  • You must be seated to drink or eat in cafés and restaurants, and businesses and venues must return to the one person per 4m² inside and one person per 2m² outdoors, while smaller venues up to 200m² are allowed one person per 2m² with a maximum of 50 people.

  • Private gatherings are restricted to 30 people, and up to 100 people can attend weddings and funerals. Only 20 people can dance at weddings.

The Restrictions for Queensland Direction applies to parts of South East Queensland, Townsville and Palm Island, and is current from 6.00 pm (AEST) 29 June 2021 through to 6.00 pm (AEST) 2 July 2021, unless it is revoked or replaced.

Impacted Areas

  • South East Queensland
    • City of Brisbane
    • City of Gold Coast
    • City of Ipswich
    • Lockyer Valley Regional Council
    • Logan City
    • Moreton Bay Region
    • Noosa Shire Council
    • Redland City
    • Scenic Rim Regional Council
    • Somerset Regional Council
    • Sunshine Coast Regional Council
  • Townsville
    • Townsville City Council
    • Magnetic Island
  • Palm Island
    • Palm Island Aboriginal Shire

Anyone who has been in these areas since 6pm AEST 29 June must follow all restrictions listed below.

Under This direction:

Movement and Gathering

You can only leave your home (this includes temporary accommodation such as holiday cabins, caravans, and campsites) for essential purposes including to:

  • Shop for essentials foods and other necessary supplies – remember to check in using the Check in Qld app
  • Obtain medical or healthcare services
  • Get a COVID-19 test
  • Get a scheduled COVID-19 vaccination
  • Exercise outdoors
  • Perform work or volunteering or an essential business, activity or undertaking that cannot be done from your residence
  • Visit another residence (you are only allowed two visitors who do not normally live with you per day)
  • Visit a terminally ill relative
  • Attend a funeral or wedding
  • Provide assistance, care or support to an immediate family member
  • Attend any court or tribunal of Australia or to comply with or give effect to orders of the court or tribunal of Australia
  • Attend a childcare facility
  • Attend a school, university, or other educational institution, if teaching cannot be obtained from your residence
  • Assist with or participate in an investigation or other action by a law enforcement authority, whether voluntarily or not
  • Complete a shared parenting arrangement as long as this does not include contact with people who are vulnerable to COVID-19, for example someone aged over 70
  • Avoid injury or illness or to escape a risk of harm, for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
  • Comply with or give effect to the exercise of a power or function of a government agency or entity under a law
  • If directed to leave by an emergency officer
  • You have been granted an exemption by the Chief Health Officer

You can travel outside of an impacted area for work that cannot be done from your home. You can travel outside of an impacted area for any of the permitted purposes except for shopping, exercise or visiting another residence, but you must continue to wear a face mask.

You can return to your home outside of an impacted area, but you must follow the same lockdown rules when you return home. Only leave your home for the permitted purposes and wear a mask when doing so.

If you live outside of an impacted area, you can enter an impacted area for any of the permitted purposes, except for shopping, exercise or visiting another residence, but you must follow the lockdown rules in the impacted area such as wearing a face mask.

You can also transit through an impacted area without stopping.

You can only have 2 visitors in your home per day – children are included in this number. This number does not include family or friends who might already be staying with you temporarily – for example, during the school holidays.

Wedding ceremonies may have a maximum of 10 people including the celebrant and two witnesses.

Funerals may have a maximum of 20 people attend excluding the person conducting the service.

Quarantine and Isolation

  • A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

Mask Wearing

If you are:

  • In an impacted area, or
  • Have been in a South East Queensland impacted area at any time since 1am AEST 29 June 2021, or
  • Have been in the Townsville or Palm Island impacted areas at any time since 6pm AEST 29 June 2021

You must carry a face mask with you at all times. You must wear a face mask at all times when you are outside your home, unless:

  • You are alone in your car or with the members of your household
  • You are eating or drinking
  • You are at your usual workplace and can physically distance from others (except if you work in a public-facing role in a hospitality venue or are a passenger transport operator)
  • You are alone outdoors or exercising alone outdoors with members of your household. If you pass others, you must put on your mask
  • It is unsafe.

There are some other exceptions to wearing face masks, including for children under 12 and people with particular medical conditions or disabilities. If in doubt, please wear a face mask.

The Restrictions for Queensland Direction applies to ALL of Queensland and is current from 12.00 pm (AEST) 1 April 2021 through to 12.00 pm (AEST) 15 April 2021, unless it is revoked or replaced.

Impacted Areas

  • All Queensland

Under This direction:

  • You must continue to carry a mask with you whenever you leave home, and wear it in indoor venues.
  • Hospitality venues can open for seated eating and drinking only, and no dancing is allowed
  • Private gatherings are restricted to 30 people.
  • Businesses can re-open with one person per 2m².
  • Outdoor events can go ahead with a COVID-safe plan, but masks must be worn if social distancing isn’t possible.
  • Church services will be allowed 100% occupancy with ticketed or allocated seating or adhering to the one per 2m² rule.
  • Restrictions on aged care, hospitals, disability care and correctional facilities will apply with no personal visitors allowed during this period.

Quarantine and Isolation

  • A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

Mask Wearing

  • Everyone across Queensland MUST carry a face mask at all times when outside home and wear it inside when social distancing is not possible. Including on transport or while shopping.

The Restrictions for Queensland Direction applies to ALL of Queensland and is current from 5.00pm (AEST) 29 March 2021 through to 5.00pm (AEST) 1 April 2021, unless it is revoked or replaced.

Impacted Areas

  • Brisbane City Council
  • Ipswich City Council
  • Logan City Council
  • Moreton Bay Regional Council
  • Redland City Council

Under This direction:

Entering or leaving Impacted Areas

No one should enter the impacted area unless they are:

  • Entering for one of the permitted purposes (outlined under the Home Confinement Requirements below)
  • Entering to go directly to stay at a residence in the impacted area
  • Entering to fulfil an obligation relating to shared parenting or child contact
  • Required to perform work or volunteering in an impacted area, where the work to be performed is of a nature that cannot reasonably be performed from home
  • Arriving at an airport in an impacted area by air and they:
    • Transfer directly to another flight without leaving the confines of the airport; or
    • Quarantine until the time of their flight to leave the impacted area; or
    • Transits directly by road using private transport (i.e. their own car) without leaving the vehicle
  • Arriving by road using private transport and travelling to an airport in an impacted area without leaving their vehicle (except when they arrive at the airport)
  • Transiting through the impacted area by road using private transport – in this instance, they must NOT leave their vehicle while in the impacted area
  • Entering an impacted area to obtain (or as a support person for someone obtaining) essential health care, where they can provide written evidence from the health care provider of the time and place of their appointment – this includes entering an impacted area as a passenger of an ambulance, aeromedical service or other emergency medical transport
  • Entering to avoid injury or illness or escape risk of harm
  • Have been granted an exemption from the Chief Health Officer, Deputy Chief Health Officer or their delegate permitting them to enter.

Home Confinement Requirements

In the above instances, the person can leave the impacted area for the reasons listed under the Home Confinement Requirements, to return to their principal place of residence, if directed to leave by an emergency officer (public health) in response to an emergency or serious situation; or if they have been granted an exemption from the Chief Health Officer, Deputy Chief Health Officer or their delegate.

Quarantine and Isolation

  • A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.

Mask Wearing

  • Everyone across Queensland MUST carry a face mask at all times when outside home and wear it inside when social distancing is not possible. Including on transport or while shopping.

Brisbane Holiday Village are excited to announce that Queensland has reopened its borders to all Australians!

In line with current COVID-19 restrictions, guests must adhere to the following conditions:

  • Bookings will only be accepted from guests residing in Australia. Restrictions continue to apply for anyone who has been overseas in the last 14 days.
  • Guests will only be excluded if any future COVID hotspots arise according tothe QLD Government Border Restrictions website.
  • A guest declaration must be completed for all parties on arrival for potential contact tracing if required.
  • The swimming pool, mini-golf, playground and any recreational areas are open (social distancing rules apply).
  • All indoor facilities and amenities must operate in accordance with the 2 square metre per person rule.
  • Social distancing practices still apply, please maintain 1.5m separation from others and limit 1 person to 2 square metres inside.
  • Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan, or cabin.
  • Guests must abide by safe practice and the required hygiene rules. Wash your hands regularly, cover your cough, avoid touching your face and shaking hands with anyone. Especially when using any communal facilities.
  • If you’re not feeling well please ensure you stay home for the safety of everyone.
  • If you or any member of your party becomes unwell while staying, or up to 2 weeks after departure at Brisbane Holiday Village, you must advise Reception immediately on 07 3341 6133.

As always, our staff are here to help and ensure the safety and enjoyment of all who visit Brisbane Holiday Village. Please follow their instructions and ensure you continue to follow the current State and Federal restrictions for the safety and well-being of us all.

We’re excited to announce that Caravan Parks and Camping Grounds will be officially OPEN for recreational travel from the 10th of July!

We understand that some of our guests may have concerns regarding our Holiday Village around the novel coronavirus (COVID-19).

We would like to take a moment to reassure all our current and future guests that the Brisbane Holiday Village Management Team is taking the advice from Queensland Health and the Australian Department of Health in relation to COVID-19 very seriously. Our Holiday Village remains open and we have made some changes to keep our staff and guests safe. Brisbane Holiday Village is operating under government guidelines and provides an essential service to our population of Short Term, Long Term and Permanent residents.

Guests must adhere to the following conditions:

  • Bookings will only be accepted from guests residing in Australia. Restrictions continue to apply for anyone who has been overseas in the last 14 days.
  • Guests will only be excluded if they come from any current COVID hotspots according to the QLD Government Border Restrictions website.
  • If you’re not feeling well please ensure you stay home for the safety of everyone.
  • If you or any member of your party becomes unwell while staying, or up to 2 weeks after departure at Brisbane Holiday Village, you must advise Reception immediately on 07 3341 6133.

Village Facilities

The Village swimming pool, mini-golf, playground and any recreational areas are open under the following conditions:

  • Social distancing practices still apply, please maintain 1.5m separation from others.
  • All indoor facilities and amenities are operating in accordance with the current 2m² per person rule.
  • Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan, or cabin.

As always, our staff are here to help and ensure the safety and enjoyment of all who visit Brisbane Holiday Village. Please follow their instructions and ensure you continue to follow the current State and Federal restrictions for the safety and well-being of us all.

Here is why our Holiday Village is the best option if you are looking for Accommodation:

In addition to our professional maintenance, housekeeping and cleaning services, we are:

We ask all our guests to please follow good hygiene practices and social distancing as advised by Queensland Health

Brisbane Holiday Village understands that some guests may need to alter their travel plans and advise the following:

REFUND POLICY

  • If you cancel your booking 14 days or less prior to your arrival date due to COVID-19, we will hold your payment as credit for a period of 12 months (terms and conditions below).
    • This credit must be used on 1 booking within 12 months of your original arrival date.
    • Once a new booking has been made, no further changes can be made
    • Not transferrable
    • Booking must be made direct (not through a 3rd party booking agent – eg booking.com)
    • No refunds on the new booking
    • If the entire credit is not used within 12 months, the remainder is forfeited
  • If you provide 15 or more days’ notice, you are eligible for a refund (less our $50 cancellation fee) OR we can credit the whole amount for a period of 12 months (terms and conditions as above).

 

Due to the ever-changing nature of COVID-19, if the Queensland government restrictions are in place on your arrival date and you can no longer travel, we will refund your booking in FULL. Brisbane Holiday Village is a COVID Safe Business. We are complying with all government regulations regarding the COVID-19 pandemic to keep our guests and staff safe.

 

Please note that we are experiencing higher than normal calls, resulting in longer wait times.

If, after reading our refund policy, you need to change your booking or if you have been in direct contact with COVID-19 and wish to request a refund, please email our team, let them know your circumstances and they will attend to your request. Please send all emails to: sales@brisbaneholidayvillage.com.au

We will continue to monitor the situation and will advise our guests should anything change.

In the meantime, if you would like further information we encourage you to monitor the dedicated Queensland Health COVID-19 page at www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

We look forward to welcoming you back to
Brisbane Holiday Village!

Covid Clean accreditation

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