We're OPEN for you!
We understand that some of our guests may have concerns regarding our Holiday Village around the novel coronavirus (COVID-19).
We would like to take a moment to reassure all our current and future guests that the Brisbane Holiday Village Management Team is taking the advice from Queensland Health and the Australian Department of Health in relation to COVID-19 very seriously. Our Holiday Village remains open and we have made some changes to keep our staff and guests safe. Brisbane Holiday Village is operating under government guidelines and provides an essential service to our population of Short Term, Long Term and Permanent residents.
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COVID-19 | TRAVEL SAFETY INFORMATION
QUEENSLAND RESTRICTIONS
Updated: 1 April 2021
The Restrictions for Queensland Direction applies to ALL of Queensland and is current from 12.00pm (AEST) 1 April 2021 through to 12.00pm (AEST) 15 April 2021, unless it is revoked or replaced.
Impacted Areas
- All Queensland
Under This direction:
- You must continue to carry a mask with you whenever you leave home, and wear it in indoor venues.
- Hospitality venues can open for seated eating and drinking only, and no dancing is allowed
- Private gatherings are restricted to 30 people.
- Businesses can re-open with one person per 2m².
- Outdoor events can go ahead with a COVID-safe plan, but masks must be worn if social distancing isn’t possible.
- Church services will be allowed 100% occupancy with ticketed or allocated seating or adhering to the one per 2m² rule.
- Restrictions on aged care, hospitals, disability care and correctional facilities will apply with no personal visitors allowed during this period.
Quarantine and Isolation
- A person who is required to quarantine or isolate under a Public Health Direction or a direction of an emergency officer, must comply with the terms of the direction to quarantine or isolate and may not leave the premises in which they are quarantining or isolating unless permitted under the terms of those orders or directions.
Mask Wearing
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Everyone across Queensland MUST carry a face mask at all times when outside home and wear it inside when social distancing is not possible. Including on transport or while shopping.
Guests must adhere to the following conditions:
- Bookings will only be accepted from guests residing in Australia. Restrictions continue to apply for anyone who has been overseas in the last 14 days.
- Guests will only be excluded if they come from any current COVID hotspots according to the QLD Government Border Restrictions website.
- Guests must not gather in groups of more than 30 people within the Village.
- Guests must abide by safe practice and the required hygiene rules. Wash your hands regularly, cover your cough, avoid touching your face and shaking hands with anyone. Especially when using any communal facilities.
- If you’re not feeling well please ensure you stay home for the safety of everyone.
- If you or any member of your party becomes unwell while staying, or up to 2 weeks after departure at Brisbane Holiday Village, you must advise Reception immediately on 07 3341 6133.
Village Facilities
The Village swimming pool, mini-golf, playground and any recreational areas are open under the following conditions:
- Guests must not gather in groups of more than 30 people within the Village.
- Social distancing practices still apply, please maintain 1.5m separation from others.
- All indoor facilities and amenities are operating in accordance with the 2 square metres per person rule.
- Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan, or cabin.
As always, our staff are here to help and ensure the safety and enjoyment of all who visit Brisbane Holiday Village. Please follow their instructions and ensure you continue to follow the current State and Federal restrictions for the safety and well-being of us all.
Here is why our Holiday Village is the best option if you are looking for Accommodation:
- Contactless check-in service offered
- Cabin separation (each cabin is self-contained and freestanding)
- Each Cabin provides individual air-conditioning (no communal air)
- There are no lifts or communal hallways to share with other guests
- Contactless linen exchange services offered
- Contactless restaurant services offered
In addition to our professional maintenance, housekeeping and cleaning services, we are:
- Frequently cleaning and sterilising amenity blocks, laundry equipment, facility gates, handrails, doors, poolside lounges and BBQ area
- Disinfecting and wiping down cabin keys, reception bench, pens, facility equipment handed to all guests, golf buggies and phones after each customer interaction
- Hand sanitiser stations and hand soap are situated around the village and restaurant
- Our state-of-the-art advanced Oxidation process in our Village’s pool cleaning systems kills all bacteria, all free radicals, cryptosporidium and Giardia
We ask all our guests to please follow good hygiene practices and social distancing as advised by Queensland Health
Brisbane Holiday Village understands that some guests may need to alter their travel plans and advise the following:
REFUND POLICY
If you cancel your booking 14 days or less prior to your arrival date due to COVID-19, we will hold your payment as credit for a period of 12 months (terms and conditions below).
- This credit must be used on 1 booking within 12 months of your original arrival date.
- Once a new booking has been made, no further changes can be made
- Not transferrable
- Booking must be made direct (not through a 3rd party booking agent – eg booking.com)
- No refunds on the new booking
- If the entire credit is not used within 12 months, the remainder is forfeited
If you provide 15 or more days’ notice, you are eligible for a refund (less our $50 cancellation fee) OR we can credit the whole amount for a period of 12 months (terms and conditions as above).
Please note that we are experiencing higher than normal calls, resulting in longer wait times.
If, after reading our refund policy, you need to change your booking or if you have been in direct contact with COVID-19 and wish to request a refund, please email our team, let them know your circumstances and they will attend to your request. Please send all emails to: sales@brisbaneholidayvillage.com.au
We will continue to monitor the situation and will advise our guests should anything change.
In the meantime, if you would like further information we encourage you to monitor the dedicated Queensland Health COVID-19 page at www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
We look forward to welcoming you back to
Brisbane Holiday Village!
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