We understand that some of our guests may have concerns regarding our Holiday Village around the novel coronavirus (COVID-19)
COVID-19 | UPDATES RELEVANT TO BRISBANE HOLIDAY VILLAGE GUESTS
We would like to take a moment to reassure all our current and future guests that the Brisbane Holiday Village Management Team is taking the advice from Queensland Health and the Australian Department of Health in relation to COVID-19 very seriously. Brisbane Holiday Village is operating under government guidelines and provides an essential service to our population of Short Term, Long Term and Permanent residents.
Current Traffic Light Level
Green (baseline) means there are low rates of community transmission and Queensland is not in a COVID-19 wave.
When the traffic light is green, it is recommended that you:
- stay home if you’re sick
- keep up to date with your vaccinations
- maintain good hygiene
- take a rapid antigen test (RAT) if you get COVID-19 symptoms
- wear a mask if required by a healthcare provider, venue, or household.
If you get COVID-19:
- register your RAT result
- stay home until you’re well again
- use the healthdirect Australia COVID-19 Symptom and Antiviral Eligibility Checker
- wear a mask for 7 days after you test positive
- avoid visiting hospitals, aged care, or disability care for 7 days after you test unless you are receiving care
- ask household members to closely monitor symptoms.
Other Measures
The advice in the traffic light system is a recommendation only and not a legal requirement. However, if there is a serious risk to the public health system or the community from COVID-19, the Chief Health Officer may mandate:
- wearing masks in stated circumstances
- isolation for people with COVID-19 and quarantine for symptomatic close contacts
- vaccinations for workers in certain settings.
GOING OUT, TRAVEL, RECREATION AND GATHERING IN QUEENSLAND
You no longer need to be vaccinated to enter most businesses, services and activities.
Some businesses may have their own vaccination requirements in place. These are separate to the requirements that were previously laid out in Queensland’s public health directions. Employers and employees can find out more from Managing COVID-19 in workplaces.
- wearing masks in stated circumstances
- isolation for people with COVID-19 and quarantine for symptomatic close contacts
- vaccinations for workers in certain settings.
Although there are no Public Health Directions in effect requiring you to wear a face mask, you may still be asked to wear one.
Check to see if face mask restrictions apply to the business, service or activity you are visiting before you
There are no travel restrictions specific to Queensland.
The Australian Government has information on travel into and out of Australia, including the latest information for travellers arriving in Australia from China, including Hong Kong and Macau.
There are no longer any Public Health Directions in effect, but some high risk facilities may have their own restrictions.
Here is why our Holiday Village is the best option if you are looking for Accommodation:
- Cabin separation (each cabin is self-contained and freestanding)
- Each Cabin provides individual air-conditioning (no communal air)
- There are no lifts or communal hallways to share with other guests
- Contactless linen exchange services offered
- Contactless restaurant services offered
In addition to our professional maintenance, housekeeping and cleaning services, we are:
- Frequently cleaning and sterilising amenity blocks, laundry equipment, facility gates, handrails, doors, poolside lounges and BBQ area
- Disinfecting and wiping down cabin keys, reception bench, pens, facility equipment handed to all guests, golf buggies and phones after each customer interaction
- Hand sanitiser stations and hand soap are situated around the village and restaurant
- Our state-of-the-art advanced Oxidation process in our Village’s pool cleaning systems kills all bacteria, all free radicals, cryptosporidium and Giardia
We ask all our guests to please follow good hygiene practices and social distancing as advised by Queensland Health
Brisbane Holiday Village understands that some guests may need to alter their travel plans and advise the following:
REFUND POLICY
- If you cancel your booking 14 days or less prior to your arrival date, a $50 cancellation fee applies and we will hold the remaining payment as credit for a period of 12 months (terms and conditions below).
- This credit must be used on 1 booking within 12 months of your original arrival date.
- Once a new booking has been made, no further changes can be made
- Not transferrable
- Booking must be made direct (not through a 3rd party booking agent – eg booking.com)
- No refunds on the new booking
- If the entire credit is not used within 12 months, the remainder is forfeited
- If you provide 15 or more days’ notice, you are eligible for a refund (less our $50 cancellation fee) OR we can credit the whole amount for a period of 12 months (terms and conditions as above).
We will continue to monitor the situation and will advise our guests should anything change.
In the meantime, if you would like further information we encourage you to monitor the dedicated Queensland Health COVID-19 page at www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
We look forward to welcoming you back to
Brisbane Holiday Village!
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