We understand that some of our guests may have concerns regarding our Holiday Village around the novel coronavirus (COVID-19).
We would like to take a moment to reassure all our current and future guests that the Brisbane Holiday Village Management Team is taking the advice from Queensland Health and the Australian Department of Health in relation to COVID-19 very seriously. Our Holiday Village remains open and we have made some changes to keep our staff and guests safe. Brisbane Holiday Village is operating under government guidelines and provides an essential service to our population of Short Term, Long Term and Permanent residents.
We ask all our guests to please follow good hygiene practices and social distancing as advised by Queensland Health.
As you can imagine we are experiencing higher than normal calls, resulting in longer wait times. If, after reading our refund policy, you need to change your booking or if you have been in direct contact with COVID-19 and wish to request a refund, please email our team, let them know your circumstances and they will attend to your request. Please send all emails to: firstname.lastname@example.org
We will continue to monitor the situation and will advise our guests should anything change. In the meantime, if you would like further information we encourage you to monitor the dedicated Queensland Health COVID-19 page at www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19