Terms & Conditions

If you’re planning a stay at our Brisbane camping site, there are a few things you should know. Please review our terms and conditions if you plan to spend your vacation or host your event at Brisbane Holiday Village.

Holiday Cabins and Caravan & Camping Sites:

Deposit Required – (Excludes Specials, Promotions or Packages)

A deposit of the first nights’ accommodation or 25% of the entire accommodation tariff, whichever is greater is required to secure your reservation at the time of reservation. Full balance is payable upon arrival.

Alterations – (Excludes Specials, Promotions or Packages)

Alterations can only be made to reservations if more than fifteen (15) days’ notice of the arrival date is given and are subject to availability. Pricing is subject to change. Only one alteration can be made per reservation. Once an alteration has been made, if the reservation is then cancelled, no refunds will be given.

To make an alteration to a reservation please send a request email to sales@brisbaneholidayvillage.com.au stating all of the details.

Cancellations – (Excludes Specials, Promotions or Packages)

  • Where at least fifteen (15) days’ notice of full or part cancellation has been given, a full refund will apply less a cancellation fee of $50.00.
  • If a cancellation is made with less than fifteen (15) days’ notice of the reservation arrival date, no refund or credit will be given.
  • No refund will be given for any no-show reservation/s or early departures.

To cancel your reservation please send a cancellation email to sales@brisbaneholidayvillage.com.au stating all of the details.

Specials, Promotions and Packages:

Deposits, Alterations & Cancellation Policy:

Full payment of the total accommodation tariff is required at time of reservation to secure the Special Rate, Promotion Rate or Special Package.

These rates are non-refundable, non-amendable (unless extending or increasing the value of the reservation, subject to availability and prices may change) and cancellations are not permitted. No refund will be given for any no-show reservation/s or early departures. See individual Terms and Conditions on the Special’s page

Other Bookings:

Please note that refunds will not be issued for any cancellations and/or alterations for bookings made via tour operators, travel agents and other third parties.

Rates are non-commissionable for bookings made via tour operators, travel agents and other third parties

Short-Term (Corporate) Cabins:

Deposit Required:

A non-refundable deposit equal to one (1) week’s tariff is required to secure your reservation.

No refund will be given on any deposits and/or rent paid in advance in case of cancellation, alteration, no-show or early departure.

The balance of the first four (4) weeks to be paid on arrival, additional weeks to be paid two (2) weeks in advance.

A refundable cleaning bond of $200 and key bond of $50 is to be paid on arrival.

Any monies paid (with the exception of refundable bonds) will be forfeited in the event of cancellation, early departure, no show, or alteration.

Extending Your Stay:

If you wish to extend your stay, please advise our Customer Service Team as soon as possible. Due to the popularity of our Short-Term Cabins, extending is subject to availability and it is the responsibility of every guest to check whether their scheduled departure date is correct. (The scheduled departure date is displayed on your receipt/s)

Group Reservations:

Please refer to your Group Contract as provided by our Groups Coordinator.

Permanent Sites and Cabins:

Please refer to your RTA agreement for payment, cancellations and alterations policies.

Permanent residents paying by credit card will incur a 1.2% surcharge.

Early Departures:

Please note that once the balance of your booking is paid, no refunds will be given should you decide to cut your stay short during your time with us.

Payments – All Cabins and Sites:

The following methods can be used to make a payment:

  • Credit Card (MasterCard or Visa) – over the telephone or via email with a credit card authorisation form.
  • Bank deposits – acceptable when paid at least 10 business days before arrival

The following method can only be used to make a payment for online reservations:

  • Credit Card (MasterCard or Visa)

Please note – Credit Card used for phone or online payment must be sighted upon check-in to verify details.

A confirmation letter and receipt will be forwarded to you once your deposit has been received. Please ensure to check whether your reservation details are correct in these documents and inform our Customer Service Team immediately of any changes.

Upon arrival at Brisbane Holiday Village, the balance of any account (if applicable) needs to be settled and our Customer Service Team will also be required to take a copy of your valid government-issued photo identification. When the account balance is paid by credit card, the name on the card must match the details on your identification.

Security Deposits & Bonds

A refundable key bond of $50 is payable per key, per reservation as well as any bonds on hired items such as cots and high chairs (if applicable).

Upon arrival you must provide a credit card pre-authorisation of $1. If the reservation was made online, the pre-authorised credit card MUST match the credit card used for payment.

The pre-authorisation process validates your credit card and protects both the cardholder and merchant from increasing fraud incidents.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Bunk Bed Policy

Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2010 – Bunk Beds and Other Elevated Beds. Children under the age of 9 years are not permitted to use the top bunk in the Brisbane cabins. Children must also not play on the top bunk. Please take this into consideration when making a booking.

Maximum Lengths for Caravan Sites

Our powered and ensuite sites offer a maximum length for caravans as per the following:

  • Casual Powered Sites – maximum 25ft
  • Ensuite Sites – maximum 25ft
  • XL Ensuite Sites – maximum 30ft

Tents are not permitted on Casual Powered Sites, Ensuite Sites or XL Ensuite Sites due to safety reasons.

Camping Area Policy

Our camping areas are available to holiday makers and international travellers on a short-term basis only (maximum 7 nights) unless prior written approval has been received from Brisbane Holiday Village Management. The camping areas are not available for temporary housing purposes and any applications through commercial companies will not be accepted. All occupants must supply valid government-issued photo identification and must have a supervising adult over the age of 18 years present at all times. Village Management reserves the right to prohibit entry to persons to our campsite or cabins who do not meet these conditions.

Pet Policy

Pets are not permitted within Brisbane Holiday Village, except for guide, hearing and assistance dogs.

Visitor Policy

We are very passionate about ensuring our guests have exclusive use of our Village’s facilities. With this in mind, day visitors are only allowed if they are visiting a guest staying within the Village. Please check with our Customer Service Team prior to arranging visitors, as during peak periods we may restrict the number of visitors allowed. Also, please inform your visitors that they will need to ‘sign in’ at Reception prior to entering the Village.

Reception Hours

Operating hours for our Reception are 7.30am – 8.30pm daily.

Check-in time is from 2pm. If you will be arriving after 8pm, please contact our Customer Service Team to arrange a late arrival.

Check-out time is prior to 10am. If you will be departing prior to 7.30am, please see our Customer Service Team the day before departure.

Please note:

  • If you have booked a Tent, Powered, Ensuite or XL Ensuite site, please arrive prior to sunset to allow time to set up during daylight hours.

Queensland does not have Daylight Savings.

 

Our mission at Brisbane Holiday Village is to ensure the satisfaction, safety and comfort of our guests. Stay with us today to find out why we are rated one of the top-class campsites in Brisbane and Queensland. We also cater to group accommodation!