Frequently Asked Questions
What are check in and departure times at your holiday village?
Cabins: Check in is available from 2pm – 8pm. If you are arriving later, please contact Reception and we can organise a late check in for you.
Sites: Check in is available from 2pm – 5.30pm. Arrival prior to 5:30pm is essential to avoid disruption of other guests and to set up during day light hours.
Can I bring my pet to your campsite or cabin accommodation?
Unfortunately we do not allow pets. This is so that we don’t disturb other guests, as well as the native bird life.
Can our friends visit us while we are staying at Brisbane Holiday Village?
Friends and family are more than welcome to visit you while you are staying at Brisbane Holiday Village. However each guest will need to sign in at Reception before entering the premises of our holiday village.
Do you provide services for guests with accessibility needs?
Our Vogue cabins are accessibility-friendly. Please see our Accessible Facilities page for more details and to assess if our cabins or campsites would be suitable for you.
Can we make a group booking?
If you are a group of 15 or more, we would love to book you in as a group! Group bookings at our accommodation can be made online or by calling us and asking to speak to our Groups Coordinator.
Can I make changes to my booking?
At least 14 days notice must be given for booking or date alterations. An administration fee of AUD$50.00 per reservation will apply for each date change or change of cabin and/or campsite type. All changes are subject to availability.
Can I extend my holiday?
As long as we have availability, we are happy to extend your booking at our caravan park in Brisbane!
What costs will be incurred if I cancel my booking?
If more than 30 days notice is given for a reservation cancellation, guests will be refunded their deposit minus the AUD$50.00 cancellation fee per booking. If 30 days or less notice is given for a cancellation, no refunds or credit will be provided on monies paid.
How far is Brisbane Holiday Village from Brisbane CBD?
Brisbane Holiday Village is a 15 minute drive into the City centre. However if you don’t want to drive, hop on a bus into the city. The nearest bus stop is right outside our front door! You can be putting up a tent on your campsite one minute and having drinks at a chic cocktail bar the next!
How far is your caravan park from Brisbane Airport?
We are a 25-30 minute drive to the Domestic and International Airports. Please note there are toll roads from here to the Airport.
Do I need to bring my own bed linen and towels (cabins)?
No need to pack bed linen and towels as they are provided for you in the cabins. If you are staying on a campsite, you must bring all of your own sleeping arrangements.
Does Brisbane Holiday Village have a swimming pool?
Yes, we have a resort-style pool area, complete with lagoon, cabanas and deck chairs. We also have a Kids’ Splash Pool – designed especially for children. The kids’ splash pool is shallow throughout with four large mushroom fountains and includes a water spurting crocodile and two spurting serpents!
Does Brisbane Holiday Village offer hire facilities, e.g. bike hire?
We hire the following:
- Soccer Ball
- Tennis Rackets
- Tennis Balls
- Table Tennis Paddles
- High Chairs
Do you offer WI-FI internet access?
We offer free WI-FI. Hotspots are located throughout the Village.
Can I book local activities and attractions via the village reception?
Yes, you can definitely book local activities and attractions at Reception. Our friendly staff would love to help plan your day!
Don’t hesitate to contact us today for any other questions regarding our cabins, caravan sites or campsites in Brisbane!